Kent Industrial USA, Inc. takes pride in ensuring that our products meet the highest standards of quality and durability. We provide the original retail consumer purchaser with the following warranties against defects in materials and workmanship.
Warranty
- Mechanical Parts: Full one-year warranty.
- Electrical Parts: Three-month warranty.
Please note that products sold under proprietary names are not covered under this warranty; however, we will pass along any warranties provided by our suppliers.
Returns
- A 30% restocking fee applies to all returns.
Order and Shipping Information
- For international orders, please contact us at +1-714-258-8526 to place your order using a credit card and your UPS or FedEx account number.
- For domestic orders, our website does not support shipments using customers’ UPS accounts. If you prefer to use your UPS account for shipping, please contact us at +1-714-258-8526 to place the order over the phone.
Exclusions
- Images on our parts website, especially for electrical components, may vary from the actual product received.
- This warranty does not cover defects resulting from misuse, abuse, negligence, accidents, unauthorized repairs or alterations, or a lack of proper maintenance.
- At our discretion, we will repair, replace, or issue a refund for defective products. Repairs may be performed either on-site or at our factory, depending on our assessment.
- For assistance, please contact us at +1-714-258-8526 or email us at sales@kentusa.com. Have your order number and a description of the issue ready so we can assist you promptly.