Returns Policy

Kent Industrial (U.S.A.), Inc. makes every effort to assure that its products meet the highest quality and durability standards and warrants to the original retail consumer purchaser of our products that each such product to be free from defects in materials and workmanship as follows:

  • Full one year warranty for mechanical parts.
  • Three months warranty for electrical parts.

The warranty does not cover products sold under proprietary names.  We pass along such warranties as our suppliers may offer.

This warranty also does not apply to defects due to misuse, abuse, negligence, accidents, repairs or alterations outside our facilities or due to a lack of maintenance.

We will repair, replace or refund at our option.  Repair will be made in the field or at the factory at our option.

You may contact us at 714-258-8526 or via email at Please have your order number and a description of the issue ready so we can assist you.